CLARA DAGUIN places great importance on the protection, confidentiality, and security of your personal data. This Privacy & Cookie Policy (hereinafter the “Policy”) explains how we collect, use, store, and protect your personal data when you browse our website www.claradaguin.com (the “Site”), contact us, create an account, or make a purchase.
By using the Site, you acknowledge that you have read and understood this Policy.

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www.claradaguin.com Effective as of April 10, 2026

1. DATA CONTROLLER
The data controller is CLARA DAGUIN, a simplified joint‑stock company (SAS) with a capital of €1,000, registered with the Paris Trade and Companies Register under number 662 042 449, with its registered office at 134–140 rue d’Aubervilliers, 75019 Paris, France (hereinafter the “Company” or “We”).
For any questions regarding your personal data, you may contact us at: info@claradaguin.com.

2. WHAT PERSONAL DATA DO WE COLLECT?
We only collect the information necessary to respond to your requests, process your orders, and operate the Site.
2.1. Contact Form — Professional / Press / Stylist / Collaboration
Collected:

• Name

• Role

• Email address

• Message

• Consent checkbox (optional)

Used for:

• responding to your request

• sending occasional updates (new collections, invitations, news) only if you tick the consent box
   

2.2. Contact Form — General Requests / Customer Service
Collected:

• Email address

• Message

Used for:

• responding to your request only → No marketing

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2.3. Customer Account Creation
Collected:

• Name

• Email address

• Phone number (optional)

• Password (encrypted by Wix)

Used for:

• account access

• order history

• customer service

2.4. Orders & Checkout
Collected:

• Name

• Email address

• Shipping address

• Billing address

• Phone number (recommended for delivery)

• Order details

Used for:

• processing and delivering your order

• contacting you regarding delays, issues, or confirmations

• legal obligations (invoicing)

Payment information is processed securely by payment providers (e.g., Stripe, PayPal) and is never stored by us.

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2.5. Browsing & Analytics
We use Wix Analytics, which collects anonymous or pseudonymous data such as:

• pages visited

• time spent on the Site

• device and browser type

We do not use advertising cookies, social media tracking, or profiling tools.

3. WHY DO WE USE YOUR DATA?

We process your Personal Data for the following purposes:

 

Purpose of Processing                                                                     Legal Basis                                        

• Processing and delivering orders                                              Contract performance

• Managing customer accounts                                                   Contract performance

• Responding to contact form requests                                       Consent or legitimate interest

• Sending occasional updates (only if consent is given)             Consent

• Customer service and order‑related communication                Legitimate interest

• Legal obligations (invoicing, accounting)                                  Legal obligation

• Basic analytics to improve the Site                                            Legitimate interest

4. HOW LONG DO WE KEEP YOUR DATA?

• Contact form (professional): until your request is processed; marketing consent valid until withdrawal

• Contact form (general): until your request is processed

• Customer account: until you delete your account

• Order information: up to 10 years (legal requirement in France)

• Analytics data: retained according to Wix’s standard retention periods

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5. WHO HAS ACCESS TO YOUR DATA?
Your data is accessible only to:

• authorized personnel at CLARA DAGUIN

• Wix.com Ltd. (hosting and platform provider)

• payment providers (e.g., Stripe, PayPal)

• delivery carriers (for shipping your order)

We do not sell or rent your data. We do not share your data with third parties for advertising.

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6. INTERNATIONAL TRANSFERS
Some of our service providers (including Wix) may process data outside the European Economic Area. These transfers are carried out with appropriate safeguards, such as Standard Contractual Clauses.

7. YOUR RIGHTS
In accordance with GDPR, you have the right to:

• access your data

• correct inaccurate information

• request deletion

• withdraw consent at any time

• object to certain processing

• request portability

• define post‑mortem instructions

To exercise your rights, contact: info@claradaguin.com. We may verify your identity before processing your request.
You may also file a complaint with the CNIL: www.cnil.fr.

8. COOKIE POLICY
This section explains how cookies and similar technologies are used on the Site.
8.1. What is a cookie?
A cookie is a small text file stored on your device when you browse the Site. Cookies help ensure the Site functions properly and allow us to understand how it is used.
Cookies recognize your device — not you personally.

 

8.2. Cookies We Use
Strictly Necessary Cookies (no consent required)
Used for:

• secure browsing

• session management

• shopping cart

• checkout and payment pages

• account login

These cookies are essential for the Site to function.

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Analytics Cookies (consent required)

We use Wix Analytics, a tool provided by our website host (Wix.com), to understand how visitors use the Site and to improve its performance. These cookies may collect anonymous or pseudonymous information such as pages visited, time spent on the Site, and general traffic sources.

We do not use any additional third‑party analytics tools beyond those provided by Wix.

We do not install advertising or social media tracking cookies ourselves.

However, Wix may use certain cookies necessary for the operation of its analytics features. For more information, you may consult Wix’s own privacy documentation.

 

8.3. Managing Your Cookie Preferences
Through your browser
You can configure your browser to accept or reject cookies at any time.
Through our cookie banner
When you first visit the Site, you can accept or refuse analytics cookies. You may change your preferences at any time via the “Cookie Settings” link at the bottom of the page.

 

8.4. Cookie Duration

• Consent for analytics cookies: 6 months

• Cookies stored on your device: up to 13 months

After this period, cookies are deleted or anonymized.

9. UPDATES TO THIS POLICY
We may update this Policy to reflect legal or operational changes. The updated version will always be available on this page.