
PRIVACY POLICY
www.claradaguin.com
Effective as of May 21, 2025
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Clara Daguin places great importance on the protection, confidentiality, and security of your personal data. Our goal is to offer you a unique and personalized experience while respecting your privacy and choices.
By using our website www.claradaguin.com (hereinafter the “Site”), you acknowledge having read this privacy policy (hereinafter the “Privacy Policy”), which governs the collection, use, and protection of your personal data (hereinafter “Data” or “Personal Data”), such as your name, email address, postal address, or any other information that may directly or indirectly identify you.
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1. WHO IS THE DATA CONTROLLER?
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The data controller is CLARA DAGUIN, a simplified joint-stock company (SAS) with a capital of €1,000, registered with the Paris Trade and Companies Register under number 662 042 449, with its registered office located at 134-140 rue d'Aubervilliers, 75019 Paris, France (hereinafter the “Company” or “We”).
For any questions related to your Personal Data, you may contact us by email at info@claradaguin.com.
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2. WHAT DATA DO WE COLLECT?
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We may collect Personal Data directly from you when you:
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Create an account or place an order;
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Subscribe to our newsletter;
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Interact with our customer service;
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Browse the Site.
This data may include:
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Identity information: name, surname, date of birth;
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Contact information: email address, postal address, phone number;
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Order and purchase history;
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Communication preferences;
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Technical data: IP address, browser type, device, navigation data.
Some data is mandatory for us to process your order or provide our services. Without this information, we may not be able to fulfill your request.
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3. HOW DO WE USE YOUR DATA?
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Purpose of Processing Legal Basis
Order processing, delivery, and invoicing Contract performance
Customer service management Contract performance
Sending personalized offers and newsletters Consent
Analyzing browsing behavior to improve our services Legitimate interest
Responding to personal data rights requests Legal obligation
Fraud prevention, dispute management Legitimate interest
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4. HOW LONG DO WE KEEP YOUR DATA?
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Your Data is retained for the following periods:
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Marketing purposes: up to 3 years after your last interaction with us;
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Billing data: 10 years, in accordance with legal obligations;
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Customer account: until you delete your account or after 3 years of inactivity;
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Customer service interactions: until the request is processed.
Certain data may be archived in a secure environment for legal or regulatory purposes.
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5. YOUR RIGHTS
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In accordance with data protection regulations, you have the following rights:
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Right to information: to receive clear and transparent information;
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Right of access and rectification: to consult and update your Personal Data;
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Right to erasure ("right to be forgotten");
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Right to object: to opt out of marketing communications at any time;
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Right to data portability;
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Right to define post-mortem data directives.
To exercise your rights, you may contact us at info@claradaguin.com. We may request additional information to verify your identity before processing your request.
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6. WHO HAS ACCESS TO YOUR DATA?
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Your Personal Data is only accessible to authorized personnel at Clara Daguin and selected service providers (e.g., web hosting, delivery services, payment processors), acting on our behalf and in accordance with our instructions.
We ensure our partners provide appropriate guarantees of security and confidentiality in compliance with applicable regulations.
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7. DO WE TRANSFER YOUR DATA OUTSIDE THE EU?
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Your Personal Data may be transferred to countries outside the European Economic Area (EEA). These transfers are conducted securely and in accordance with applicable data protection laws.
We require that any recipient of such data agrees to uphold privacy standards equivalent to those of the EU, notably by signing Standard Contractual Clauses or implementing Binding Corporate Rules.
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8. DATA SECURITY
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We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of your Personal Data and to prevent unauthorized access, alteration, or loss.
We also ensure our partners meet equivalent security standards and that online transactions are protected against fraud.
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9. UPDATES TO THIS POLICY
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This Privacy Policy may be updated at any time to reflect legal or operational changes. In case of significant changes, you will be informed, and the updated version will be available in the “Legal Notice” section of the Site.
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In case of a complaint concerning your Personal Data, you have the right to file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr.